Privacy Policy
Last Updated: July 1, 2025
1. Introduction
Hostwise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, email address, phone number
- Business information (company name, address)
- Account credentials (username, encrypted passwords)
- Payment information (processed securely through Stripe)
- Property and maintenance data you enter into our system
2.2 Usage Information
We automatically collect certain information about your use of our services:
- Log data (IP addresses, browser type, access times)
- Device information
- Usage patterns and preferences
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide and maintain our property management services
- Process payments and billing
- Send service-related communications
- Provide customer support
- Improve our services and develop new features
- Comply with legal obligations
- Send maintenance and inventory alerts (if enabled)
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Information
We do not sell, trade, or rent your personal information to third parties.
4.2 Service Providers
We may share information with trusted service providers who assist us in operating our platform:
- Stripe: For payment processing (subject to Stripe's privacy policy)
- Email Services: For sending notifications and alerts
- Hosting Providers: For data storage and platform hosting
4.3 Legal Requirements
We may disclose information if required by law or to protect our rights, safety, or the rights of others.
5. Data Security
We implement appropriate security measures to protect your information:
- Encrypted data transmission (SSL/HTTPS)
- Secure password storage with encryption
- Regular security updates and monitoring
- Access controls and user authentication
- PCI compliance for payment data (handled by Stripe)
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes or legal requirements even after account closure.
7. Your Rights and Choices
7.1 Account Information
You can update your account information through your user profile settings.
7.2 Email Communications
You can control email notifications through your account settings, including:
- Inventory alerts
- Maintenance reminders
- Billing notifications
7.3 Data Access and Deletion
You may request access to your personal information or account deletion by contacting us at support@hostwise.com.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze usage patterns
- Improve user experience
You can control cookie settings through your browser preferences.
9. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of material changes through email or platform notifications. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Information
If you have questions about this Privacy Policy, please contact us at support@hostwise.com.
13. International Users
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.