To add new inventory items:
You can also import common items from our suggestions list to get started quickly.
Link to this FAQ: https://hostwise.app/faqs.php#faq-100
To set up automatic reorder alerts:
When inventory drops below your threshold, you'll receive email notifications to reorder.
Link to this FAQ: https://hostwise.app/faqs.php#faq-101
Yes! We support both consolidated and distributed inventory modes:
You can switch between modes in your account settings based on your operational needs.
Link to this FAQ: https://hostwise.app/faqs.php#faq-102
No. Not all tasks benefit from being scheduled. Sometimes you may want a task that is tracked from a historical perspective in the maintenance log, but scheduling it is not necessary or impractical due to the on-demand/as-necessary nature of the task (ie - shovelling snow).
Link to this FAQ: https://hostwise.app/faqs.php#faq-103
To schedule recurring maintenance:
The system will automatically create new task instances based on your schedule.
Link to this FAQ: https://hostwise.app/faqs.php#faq-104
All maintenance activities are automatically tracked:
This helps you identify patterns and plan future maintenance more effectively.
Link to this FAQ: https://hostwise.app/faqs.php#faq-105
For example, if air-filters should be changed every 12 months, but you complete this task 6 months early, will the next scheduled frequency be in 6 months or 12 months?
The system can accommodate this type of scenario if you check the "Completion Based" checkbox when defining or editing the task.
When checked, the task will be rescheduled based on the last date the task was performed to ensure that (using the example above) the system will remind you to clean the filters 12 months after they were last changed, instead of scheduling the task based on an arbitrary date that was never honored.
Link to this FAQ: https://hostwise.app/faqs.php#faq-106
The system will review the maintenance log for the most recent completion date for each task-home combination and use any identified completion dates as the anchor point for calculating next occurrences. If it finds none, the system will use the "Start Date" as the anchor point for scheduling future maintenance.
Link to this FAQ: https://hostwise.app/faqs.php#faq-107
To add more properties:
Each property is $12/month, but if you only have one property, that property is free. You only pay if you need to add additional properties or users to the system!
Link to this FAQ: https://hostwise.app/faqs.php#faq-108
Yes! Each property can have its own settings:
This allows you to tailor your operations to each property's unique needs.
Link to this FAQ: https://hostwise.app/faqs.php#faq-109
Yes! Each user can be granted access to whichever homes you specify. In addition, you can control which aspects of the home the user can view (Inventory, Maintenance, Home Addresses/Codes, Runbooks, Assets, and Vendors). This allows you to expose only the information required by each user to perform thier job.
Link to this FAQ: https://hostwise.app/faqs.php#faq-110
To add team members:
You can control what each team member can access and modify.
Link to this FAQ: https://hostwise.app/faqs.php#faq-111
To create runbooks:
Team members can access runbooks on their mobile devices while working.
Link to this FAQ: https://hostwise.app/faqs.php#faq-112
No. There is no charge to add additional users to the system. Under the free plan, your first home and one user are provided at no charge. As you grow your business and need to add additional homes (or users), you can upgrade to the $12/per-home plan where you can add as many users as needed (even if you only have one home).
Link to this FAQ: https://hostwise.app/faqs.php#faq-113
Yes! Each user can be granted access to whichever homes you specify. In addition, you can control which aspects of the home the user can view (Inventory, Maintenance, Home Addresses/Codes, Runbooks, Assets, and Vendors). This allows you to expose only the information required by each user to perform thier job.
Link to this FAQ: https://hostwise.app/faqs.php#faq-114
Our pricing is simple and transparent:
You only pay for what you use, and you can add or remove properties as needed.
Link to this FAQ: https://hostwise.app/faqs.php#faq-115
Our pricing is simple and transparent:
You only pay for what you use, and you can add or remove properties as needed.
Link to this FAQ: https://hostwise.app/faqs.php#faq-116
Yes, you have full control over your account:
Contact support@hostwise.app if you need assistance with billing changes.
Link to this FAQ: https://hostwise.app/faqs.php#faq-117
New turnovers will be detected when an Airbnb reservation is made and an email and SMS notification will be sent to you to let you know that a new job is available.
Alternatively, you may login and click turnovers → available to view unclaimed jobs in the Available Jobs Page
Link to this FAQ: https://hostwise.app/faqs.php#faq-118
You may accept jobs via email, SMS or within the website.
To accept jobs via email, click the "Accept Job" button in the "New Turnover Job Available" email. You will be redirected to a web-page which allows you to confirm the acceptance of the job. If another cleaner has already accepted the job, you will be notified in the confirmation webpage that the job has already been accepted.
To accept jobs via the website, login and click turnovers → available to view unclaimed jobs in the Available Jobs Page and either click View Details → Accept Job to accept individual jobs, or check the boxes on the jobs you want to accept and click the "Assign to Me" button at the bottom of the page
Remember that once you accept a job, you cannot unaccept it. You must transfer a job to another cleaner to remove it from your schedule (see below for more information).
Link to this FAQ: https://hostwise.app/faqs.php#faq-119
Same-day Check-in is displayed within the website in the My Schedule Page, the Available Jobs Page, and the Job Details Page which can be viewed by clicking the "View Details" link on either of those pages.
Link to this FAQ: https://hostwise.app/faqs.php#faq-120
You may view your schedule via email, SMS or within the website.
To view your schedule via email, look for the daily email called "Daily Turnover Schedule" which is typically sent early in the morning (before your jobs start) and contains your jobs for the day.
To view your schedule via SMS, look for the daily SMS message containing today's schedule, which is typically sent early in the morning (before your jobs start) and contains your jobs for the day.
To view your schedule via the website, login and click turnovers → my sched to view the jobs you have accepted and their status.
Link to this FAQ: https://hostwise.app/faqs.php#faq-121
Once you accept a job, you cannot unaccept it; you must transfer a job to another cleaner to remove it from your schedule.
To remove a job from your schedule find another cleaner who is willing to take your job (by discussing it offline) then, within the website, click turnovers → my sched to view your schedule and locate the job you wish to transfer then click View Details → Transfer Job. Then choose the cleaner you want to send the job to in the "Send Job To" dropdown, then click "Submit Transfer Request".
A notification will be sent via email and SMS to the cleaner you are requesting a transfer of the job to and they will have the option to accept or decline the request. Once they accept the request, the job will be transferred and both cleaners will receive a confirmation email and SMS message.
To view the status of job transfers within the website click turnovers → transfers to view the Job Transfers Page
NOTE - Jobs cannot be transferred once they have been marked as "Started"
Link to this FAQ: https://hostwise.app/faqs.php#faq-122
To mark a job as started within the website, log in and you will be presented with your turnover dashboard displaying today's jobs, simply click the orange "Start" button on the job you want to mark as started. Once a job has been marked as "started" the button will change to "Finish" which can then be clicked at the conclusion of the job, marking it as "Finished" and making it eligible for payment.
If you fail to start or finish a job within 30 minutes of the scheduled start/end times, a reminder message will be sent to you and the host by email and SMS. Failing to start or finish a job on time will cause stress and extra work by your host to determine if you failed to show up for a cleaning or failed to complete the job before the guests arrive so please start your jobs when you arrive and do not forget to mark them as finished when the job is completed.
NOTE - Jobs cannot be transferred to another cleaner once they have been marked as "Started" so do not start a job that you intend to transfer to another cleaner.
Link to this FAQ: https://hostwise.app/faqs.php#faq-123
When extra cleaning charges are incurred (above and beyond the regular rate for a turnover), contact your host to explain the issue and agree upon the extra fees. Your host will then override the default rate for the turnover to accommodate the extra charges and a history of the extra fees can be linked back to the Airbnb reservation for feedback purposes.
Link to this FAQ: https://hostwise.app/faqs.php#faq-124
When an Airbnb reservation is cancelled, the job is cancelled and a message confirming the job cancellation is sent by email and SMS to the assigned cleaner.
In the event that a reservation is altered and the checkout date is changed to a different date, the job is moved to the new date and it will remain assigned to you. A message confirming the change is sent by email and SMS to the assigned cleaner.
Link to this FAQ: https://hostwise.app/faqs.php#faq-125
Completed jobs will be paid manually each week by your administrator so ensure that your administrator has your Venmo, Paypal or Zelle account information. This process will likely change as new functionality is added to the system. Only completed jobs are paid; uncompleted jobs are never paid.
To view a list of unpaid jobs within the website, click turnovers → reports → unpaid jobs to view the Unpaid Jobs Report
Link to this FAQ: https://hostwise.app/faqs.php#faq-126
You can view your total earnings by clicking turnovers → reports → payment history to view the My Payment History Report.
Link to this FAQ: https://hostwise.app/faqs.php#faq-127
Every Venmo, Paypal, Zelle payment will include a "Reference Number" which you can use to reconcile your payment and job history. You can view these reference numbers in the My Payment History Report by clicking turnovers → reports → payment history. Clicking the Reference ID will redirect you to a page which summarizes the completed turnovers included in that payment.
Link to this FAQ: https://hostwise.app/faqs.php#faq-128
The system uses the iCal calendar link that Airbnb provides for each listing. You add one iCal URL per listing (under the listing settings for each home).
A scheduled task (cron) runs every 15 minutes, fetches each listing's iCal feed, and parses the reservations. From that data it creates new turnover jobs, updates existing ones when dates change, and removes jobs when reservations are cancelled. So whenever a guest books or changes a reservation on Airbnb, the corresponding turnover job appears or updates in the system within about 15 minutes.
Link to this FAQ: https://hostwise.app/faqs.php#faq-129
Each Airbnb listing is added as a separate "Turnover Listing" under the same home. So one home can have multiple listings (e.g. "Main House" and "Guest Suite"), each with its own iCal URL, checkout/check-in times, and default cleaning rate. Turnover jobs are created per listing, so you get one job per reservation regardless of how many listings the home has.
Link to this FAQ: https://hostwise.app/faqs.php#faq-130
Go to homes in the main navigation and use the homes list to add new homes. Each home has a name and optional short name. After a home is created, you add one or more Turnover Listings to it (each listing has its own iCal URL from Airbnb, checkout/check-in times, and default rate). Only homes with at least one active listing that has an iCal URL and calendar sync enabled will be polled for new jobs.
Link to this FAQ: https://hostwise.app/faqs.php#faq-131
Cleaners are added as users in the system (typically with the cleaner role). Use the admin area to add or invite users; assign them the appropriate user type so they can log in and see the turnover menu (e.g. Available Jobs, My Schedule). Ensure their email and mobile number are set so they can receive notifications and be assigned to jobs.
Link to this FAQ: https://hostwise.app/faqs.php#faq-132
Association is done through cleaning rates: you set a turnover rate per cleaner per listing (or use the listing's default rate). Cleaners are not restricted to only "their" homes—any cleaner can accept any unassigned job for your tenant. Setting a rate for a specific cleaner on a specific listing defines how much that cleaner is paid when they complete a job at that listing; it does not limit who can accept jobs there. So you effectively associate cleaners with homes/listings by configuring their pay rates for those listings.
Link to this FAQ: https://hostwise.app/faqs.php#faq-133
Each turnover listing has a default cleaning rate. You can optionally set a different rate per cleaner per listing (so one cleaner might get a higher or lower rate at a given property). When a job is created from Airbnb, it uses the listing default until a cleaner is assigned; when the job is marked as paid, the system uses the assigned cleaner's rate for that listing if set, otherwise the listing default. For one-off cases (e.g. extra work), you can override the rate on the individual job before marking it paid.
Link to this FAQ: https://hostwise.app/faqs.php#faq-134
When a new turnover job is created (from the iCal poll), the system sends notifications to cleaners who have opted in: by email and SMS (where enabled). The message indicates that a new job is available and includes a link to accept it. Cleaners can also log in anytime and go to turnovers → available to see all unassigned jobs and accept them from the Available Jobs page.
Link to this FAQ: https://hostwise.app/faqs.php#faq-135
Currently, all cleaners who have opted in to "new job available" notifications receive the same alerts at the same time. There is no built-in priority or "offer to this cleaner first" delay. The first cleaner to accept the job gets it. If you need to favor certain cleaners for certain homes, you would coordinate that outside the system (e.g. by agreement) or add such logic in a future version.
Link to this FAQ: https://hostwise.app/faqs.php#faq-136
Cleaners can accept jobs in two ways: (1) From the notification—clicking the link in the "New turnover job available" email or SMS takes them to a page where they confirm acceptance. (2) From the website—by going to turnovers → available (Available Jobs), they can open a job and click Accept, or select multiple jobs and use "Assign to Me." Once a job is accepted it is assigned to that cleaner; if someone else already accepted it, the system will show that the job is no longer available.
Link to this FAQ: https://hostwise.app/faqs.php#faq-137
The system computes a "same-day checkin" flag for each job when reservations are synced: it is set when another reservation at the same home has a check-in date that matches this job's turnover date (so the cleaner must finish before the same-day guests arrive). This is shown in the admin turnover schedule, on the job detail page, and in the daily schedule email. Cleaners also see it on their schedule, the Available Jobs page, and job details.
Link to this FAQ: https://hostwise.app/faqs.php#faq-138
As a host/admin, go to turnovers in the navigation to open the turnover schedule. There you can see jobs by date, home, listing, assigned cleaner, status (unassigned, assigned, in progress, completed), and same-day indicators. You can use this view to see the full picture and open any job for editing, assignment changes, or cancellation.
Link to this FAQ: https://hostwise.app/faqs.php#faq-139
Open the job from the turnover schedule (or the job edit/detail page). Use the option to transfer the job: choose the cleaner you want to send it to and submit the transfer request. That cleaner receives an email and SMS and can accept or decline. Once they accept, the job is reassigned to them and both cleaners get a confirmation. Jobs cannot be transferred after the assigned cleaner has marked the job as "Started."
Link to this FAQ: https://hostwise.app/faqs.php#faq-140
Cleaners use the website: from turnovers → my sched (or the dashboard), they open the job and click Start Job when they arrive, and Finish Job when done. Those actions update the job status to "In progress" and then "Completed." Completed jobs are eligible for payment. If they do not start or finish on time, the system can send reminder notifications to the cleaner and the host.
Link to this FAQ: https://hostwise.app/faqs.php#faq-141
When a cleaning incurs extra work or charges beyond the standard rate, the host can override the amount for that job before marking it paid. Use the job's payment/rate override so the paid amount reflects the agreed total. This keeps the adjustment tied to the specific job and reservation for record-keeping.
Link to this FAQ: https://hostwise.app/faqs.php#faq-142
When an Airbnb reservation is cancelled within Airbnb's system, the job is cancelled within the system and a message confirming the cancellation is sent by email and SMS* to the assigned cleaner.
In the event that a reservation is altered and the checkout date is changed to a different date, the job is moved to the new date and it will remain assigned the current cleaner. A message confirming the change is sent by email and SMS* to the assigned cleaner and host, if selected.
Link to this FAQ: https://hostwise.app/faqs.php#faq-143
Payment is handled manually by the host or admin. Completed jobs appear on the unpaid-jobs report; the admin marks them as paid (with payment method and optional reference, e.g. Venmo/Zelle). The system then uses the effective rate (cleaner-by-listing or listing default, or job override) to record the paid amount. Cleaners receive a payment notification by email and SMS when they are marked as paid. There is no automatic payment to cleaners' accounts; that is done outside the system (e.g. Venmo, PayPal, Zelle).
Link to this FAQ: https://hostwise.app/faqs.php#faq-144
Removing a cleaner from a home is done by changing their association with that property. If you use per-listing rates for that cleaner, remove or zero out their rate for the listings for that home so they are no longer the preferred rate for that property. They can still accept any unassigned job unless you restrict them in another way (e.g. archiving them or changing their role). If you simply want to stop offering them jobs at a specific home, you can coordinate that outside the system or rely on not assigning/transferring jobs to them for that home.
Link to this FAQ: https://hostwise.app/faqs.php#faq-145
Cleaners are users in the system. To remove them, use the admin/user management area and archive or deactivate the user account. Archiving prevents them from logging in and removes them from active cleaner lists. Existing job history and payment records remain for your records.
Link to this FAQ: https://hostwise.app/faqs.php#faq-146
Rates are set per listing (and optionally per cleaner per listing). To change what a cleaner is paid for a given home, update that cleaner's rate for the turnover listing(s) for that home—or change the listing's default rate if you want to affect all cleaners who don't have a specific rate. The new rate applies to jobs marked as paid after the change; already-paid jobs keep their recorded amount.
Link to this FAQ: https://hostwise.app/faqs.php#faq-147
Polling is controlled per turnover listing via the "Sync Calendar" (or equivalent) setting. Turn off or disable calendar sync for the listing(s) for that home so the cron job will skip them and no longer create or update jobs from the iCal feed. You can turn sync back on later to resume. This is useful when a property is temporarily off Airbnb or you want to manage that home manually.
Link to this FAQ: https://hostwise.app/faqs.php#faq-148
From the turnover schedule or job detail/edit page, you can cancel or delete the job. The system will treat it as removed (e.g. status cancelled/removed). The assigned cleaner, if any, will receive a turnover-deleted notification by email and SMS so they know not to show up.
Link to this FAQ: https://hostwise.app/faqs.php#faq-149
Edit the job from the turnover schedule or job edit page and change the start/end date and/or time. Save the changes. The system will send a rescheduled notification by email and SMS to the assigned cleaner so they see the new window.
Link to this FAQ: https://hostwise.app/faqs.php#faq-150
Both email and SMS (text) notifications are available for many events. Users can opt in or out per notification type in their preferences, for example: new job available, job not accepted, not started, started, finished, not finished, job deleted, assigned, rescheduled, transfer request/accept/decline, and payment. Hosts and cleaners each have their own preference toggles. Daily turnover schedule can be sent by email (SMS for daily schedule may be added later). All sent notifications are logged in the Notification Log for troubleshooting.
Link to this FAQ: https://hostwise.app/faqs.php#faq-151
Use the standard password reset flow from the login page (e.g. "Forgot password" link). They enter their email and receive instructions to set a new password. If they no longer have access to that email, an admin will need to help (e.g. update their email in the user record or trigger a reset from the admin side).
Link to this FAQ: https://hostwise.app/faqs.php#faq-152
Use the "Forgot password" (or equivalent) link on the login page and follow the steps to reset your password via email. If you cannot access that email account, contact your organization's administrator or support to update your account or reset access.
Link to this FAQ: https://hostwise.app/faqs.php#faq-153
The cleaner (or an admin) should update their profile so their email and mobile number are correct. Notifications and login reset emails are sent to the current contact info on file. Updating it ensures they receive alerts and can log in.
Link to this FAQ: https://hostwise.app/faqs.php#faq-154
Most turnover-related notifications (new job, assigned, started, finished, rescheduled, deleted, transfer request/accept/decline, payment, etc.) are available by both email and SMS. The daily turnover schedule is currently sent by email only; an SMS version is planned but not yet implemented. SMS is sent via AWS End User Messaging; cost and compliance (e.g. opt-out) are handled by the system.
Link to this FAQ: https://hostwise.app/faqs.php#faq-155
The Notification Log shows every email and SMS sent (by type, recipient, status, and error if failed). The Polling Log shows each run of the iCal poll per listing (jobs found, created, updated, removed, and any errors). The Turnover Events Log (or event history on the job) shows status changes and who made them. There is also a per-home polling log for deeper diagnosis. Use these to see why a job didn't appear, why a notification wasn't received, or when a job was assigned or paid.
Link to this FAQ: https://hostwise.app/faqs.php#faq-156
The system uses a consistent time zone (e.g. America/Los_Angeles) for scheduling and display. Listings can have an optional time zone setting. Job start/end times and notification times are interpreted in that context. Ensure your server and listing time zones match your actual location so "today" and "same-day" logic and daily emails are correct.
Link to this FAQ: https://hostwise.app/faqs.php#faq-157
Yes. Use turnovers → add job (or the manual add turnover page). You choose the home/listing, set the start and end date and time, optionally assign a cleaner and set an override rate, and add notes. The job is created without an Airbnb reservation and can be used for deep cleans, maintenance cleans, or any one-off turnover. You can choose whether to send the usual "job assigned" notification to the cleaner.
Link to this FAQ: https://hostwise.app/faqs.php#faq-158
No. Payment to cleaners is manual: an admin marks completed jobs as paid and records the payment method and reference (e.g. Venmo, Zelle). The system then records the paid amount and sends a payment confirmation to the cleaner by email and SMS. Actual money movement (Venmo, PayPal, bank transfer, etc.) is done by you outside the system.
Link to this FAQ: https://hostwise.app/faqs.php#faq-159
Absolutely! We take data security seriously:
Your data is safe and you always maintain ownership of it.
Link to this FAQ: https://hostwise.app/faqs.php#faq-160
We're here to help! You can reach us through:
We typically respond to support requests within 24 hours.
Link to this FAQ: https://hostwise.app/faqs.php#faq-161
Can't find what you're looking for? Our support team is here to help. Email us at support@hostwise.app or use the help features throughout the platform.